itsm

itsm·相關網站分享資訊

  • 資訊科技服務管理- 维基百科，自由的百科全书

    zh.wikipedia.org

    資訊科技服務管理（英语：IT Service Management，簡稱為IT services，縮寫為ITSM）也被稱為IT服務管理，是一種為了資訊科技管理所提供的訓練服務。很多ITSM系统的实现都是以IT 基础设施库（ITIL）为基础来做的。 ITSM模块[编辑]. 事故管理（Incident Management，ITIM）; 问题管理（Problem Management，ITPM）; 配置 ...

  • 資訊科技服務管理(ITSM) - Digitimes

    www.digitimes.com.tw

    資訊科技服務管理(Information Technology Service Management；ITSM)提供ITIL規範中，關於服務管理的標準化程序及方法。ITSM的核心概念就是「顧客導向」(Customer Oriented)的IT服務，要求IT人員不能僅以技術面向思考，還要與商業目的相結合。換句話說，傳統的IT只是擔任支援的角色，是一種工具；現在的IT則是種服務，透過 ...

  • 資訊科技服務管理(ITSM) - Digitimes

    www.digitimes.com.tw

    資訊科技服務管理(Information Technology Service Management；ITSM)提供ITIL 規範中，關於服務管理的標準化程序及方法。ITSM的核心概念就是「顧客導向」( Customer Oriented)的IT服務，要求IT人員不能僅以技術面向思考，還要與商業目的 相結合。換句話說，傳統的IT只是擔任支援的角色，是一種工具；現在的IT則是種服務 ，透過 ...

  • IT service management - Wikipedia

    en.wikipedia.org

    IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information tec

  • 資訊服務之ITSM 與ITIL簡介 - 歡迎光臨水利署電子報

    epaper.wra.gov.tw

    2013年7月19日 - 有關資訊服務流程管理，近來以IT基礎建設資料庫(IT Infrastructure Library，簡稱ITIL)及資訊技術服務管理（Information Technology Service Management，簡稱ITSM）被廣為所知。ITIL是英國政府於1980年代後期所發展的一套模組化資訊管理實務作法，以流程改善及搭配管理工具來改善組織資訊技術的服務水準與 ...

  • ITSM - IT Service Management | Atlassian

    www.atlassian.com

    What is the difference between ITSM and ITIL? The Information Technology Infrastructure Library (ITIL) is a set of practices for ITSM that focuses on aligning IT services with business needs. ITIL is the most widely accepted approach to ITSM and can help

  • ITSM vs. ITIL: What's the Difference? – BMC Blogs - BMC Software

    www.bmc.com

    2017年1月31日 - If you're not sure whether you need ITSM or ITIL®, then I'm pretty sure you're asking the wrong question. It's not an “either/or” decision. IT service management (ITSM) is what you do to manage the services you deliver to your customers, eve

  • What is ITSM (IT Service Management)? - Definition from WhatIs.com

    searchitoperations.techtarget.com

    2016年2月17日 - IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

  • What is ITSM (IT Service Management) in plain English | Freshservice

    freshservice.com

    Every time someone asks us this question, we scour the internet to find the perfect answer for someone who's completely new to ITSM. After looking through numerous pages, we noticed that they miss the point that the visitor is likely to be new to the conc

  • ITSM | IT Service Management | ServiceNow

    www.servicenow.com

    Achieve end to end transformation for your IT services and infrastructure through a single cloud based platform. ServiceNow® IT Service Management (ITSM) lets you consolidate fragmented tools and legacy systems while automating service management processe