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資策會「ITIL Foundation 資訊服務管理師認證」課程
www.iiiedu.org.twITIL® 是一套用於規範IT服務管理的架構，可利用流程將現有資源最佳化，進而提昇IT服務水準，讓IT人員不再僅以技術面向來思考，還要與商業目的相結合，進而證明IT組織之於企業的價值，故在業界素有「IT界的MBA」之稱。由於企業對「IT服務水準」日趨重視，對IT人員的要求將不只是「IT技術」，而是繼續延伸到「IT管理」，換句話說，IT ...
ITIL標準- MBA智库百科
wiki.mbalib.comITIL（Information Technology Infrastructure Library）：即信息技術基礎構架庫，一套 被廣泛承認的用於有效IT服務管理的實踐準則。1980年以來，英國政府商務辦公室（ The Office of Government Commerce; 簡稱OGC; 原稱政府電腦與通信中心）為解決 “IT服務質量不佳”的問題，逐步提出和完善了一整套對IT服務的質量進行評估的方法 ...
信息技術基礎架構庫 - 維基百科，自由的百科全書
zh.wikipedia.org信息技術基礎架構庫（Information Technology Infrastructure Library，一般情況下使用其縮寫ITIL）是用來管理信息技術的架構設計，研發和操作的一整套概念和思想。
ITIL - Wikipedia
en.wikipedia.orgITIL is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ...
IT Process Wiki - The ITIL® Wiki | IT Process Maps
wiki.en.it-processmaps.com23 Feb 2018 ... IT Process Wiki: The ITIL Wiki is about ITIL 2011, ITIL V3 & V2, ISO/IEC 20000 and IT Service Management (ITSM).
IT Process Wiki - Das ITIL®-Wiki | IT Process Maps
wiki.de.it-processmaps.comITIL Wiki: Das Wiki zur IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 und V2), zu IT-Service-Management (ITSM), zum ITIL Service Lifecycle und ISO 20000. ... IT Process Maps wurde 2006 von Stefan Kempter und Andrea Kempter gegründet. Als ...
IT service management - Wikipedia
en.wikipedia.orgIT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information tec
信息技術基礎架構庫- 維基百科，自由的百科全書 - Wikipedia
zh.wikipedia.orgITIL信息技術基礎架構庫（Information Technology Infrastructure Library，一般情況下使用其縮寫ITIL， ... 有關學分點數系統可以在它的官方網站找到說明和圖片介紹。
ITIL 2011 | IT Process Wiki - The ITIL® Wiki
wiki.en.it-processmaps.com2017年5月6日 - Four years after the introduction of ITIL® V3, the main guidance was updated. This page highlights the changes and clarifications introduced ...
Talk:ITIL v3 - Wikipedia
en.wikipedia.orgDo Not Merge and Remove ITIL v3[edit]. ITIL v3 is a notworthy sturctural change to ITIL v2. However I would suggest heavy edits to the ITIL v3 page as it reads ...